Campus Card Services - ID Card FAQs

What happens if I lose my ID Card or it gets stolen?

As soon as you realize that your ID Card is missing, please report it to Campus Card Services immediately. Your ID Card will be deactivated instantly to prevent any unauthorized use. There will be a $20 replacement fee to replace your ID Card.

If I change my name, do I need to pay for a replacement ID Card?

No. Name changes are free! However, you will need to make the change in FSU or Turley Student Services first, then go to an ID issuance location (it takes between 1-3 hours for the change to take effect). You will need to bring your current card. We reserve the right to ask for identity verification.

What if my ID Card is damaged?

If your card is damaged, please visit Campus Card Services to have a replacement card issued. The replacement fee is $20. Please do not tape or glue your card back together, this will only cause more damage to your card and to the readers (swipes).

It is very important that you take care of your ID Card to ensure that it will always work appropriately. Also, please keep your card in a secure location away from other magnetic cards that may deactivate your ID Card.

How much does a replacement card cost?

$20

Can I be issued more than one ID Card?

No.

I lost my current ID Card, but I found an old one, what do I do?

The old card is no longer valid nor can it be validated again for security purposes. Unless the current card is found, another replacement card will have to be purchased.

What are Falcon Dollars?

Falcon Dollars is money that you put on your ID Card to use for various services/products around campus (Prepaid deposit).

How can I add Falcon Dollars to my ID Card?

Falcon Dollars is a prepaid declining balance on your ID Card. Falcon Dollars carry over each semester and can be used at ALL locations on campus that accept the ID card.

Students, faculty, and staff can add money to their ID Card at Fairmont State Student Services, located in The Turley Center (304-367-4141). They accept cash, check, and credit cards (by phone or in-person). Once the money is applied, it may take between 1-2 hours for your ID Card to be activated with these funds. These funds carry over term to term. A refund may be requested at any time.

Students, faculty, and staff can also use the ID Web Portal to add Falcon Dollars. This is a convenient and secure method of adding funds. Falcon Dollars are applied in real-time for immediate use! There is a 3% convenience fee. Parents/Guests can also add Falcon Dollars to a student, faculty, or staff's ID card!

Once I add Falcon Dollars, how long does it take for these funds to be applied to my ID Card so I can start using them?
  • 1-3 hours when adding funds in the Turley Center.
  • Immediately through the web portal.
If I put Falcon Dollars on my ID Card, what happens at the end of the semester or year?

Prepaid ID Dollars carry over from semester to semester.

What happens to the Falcon Dollars on my ID Card when I graduate or withdraw?

You can request a refund anytime. Please contact Campus Card Services or Fairmont State Student Services in Turley. Any prepaid funds existing on my ID card in the form of Falcon Dollars will be forfeited after 120 days of inactivity. I also acknowledge that no refund will be issued prior to the 120 days for an account balance of $20.00 or less.

Where can I use Falcon Dollars?

You can use your Prepaid ID Dollars at the following locations:

  • Chick-fil-A®
  • Ruth Ann Musick Library Starbucks
  • Dining Hall
  • Chilaca
  • Starbucks® (Falcon Center)
  • University Terrace Market Place
  • Select Pepsi vending machines (signage on machine)
  • Select Snack vending machines (signage on machine)
  • Printing Services
Where can I check my balance?

ID Web Portal

What is the difference between Falcon Dollars, Flex Dollars, and Commuter Dollars?

Falcon Dollars is a prepaid declining balance account on your ID card.

Fairmont State students, faculty, and staff can add money to their ID card by calling or visiting FSU Student Services, located in the Turley Center (304-367-4141).

Commuter and Flex Dollars can be used at the following locations:

  • Chick-fil-A®
  • Ruth Ann Musick Library Starbucks
  • Dining Hall
  • Chilaca
  • Starbucks® (soon-to-come)
  • University Terrace Market Place
  • Select Pepsi vending machines (signage on machine)
  • Select Snack vending machines (signage on machine)
  • *Please note that any remaining Meals and/or Commuter or Flex dollars will be deleted from your ID card at the end of semesters for traditional meal plans, block plans, and commuter meal plans.

Falcon Dollars can be used at the following services around campus:

  • Chick-fil-A®
  • Ruth Ann Musick Library Starbucks
  • Dining Hall
  • Chilaca
  • Starbucks® (Falcon Center)
  • University Terrace Market Place
  • Select Pepsi vending machines (signage on machine)
  • Select Snack vending machines (signage on machine)
  • Printing Services
  • Bound for Success Bookstore (Follett)
I am a current student; why does my ID card not work at the top or lower levels of the parking garage?

N/A

I am a current faculty/staff member and my ID Card is not working at the top level of the parking garage?

N/A

I am a current student; why does my card not work in the Recreation Center?

Students that are registered for classes on the main campus will have access to the Recreation Center. If the above is true and your ID Card still does not work, please call or visit Campus Card Services at your earliest convenience.

*Students registered at off-campus locations and/or with online courses ONLY will not have access rights to the Recreation Center – this is because an activity fee was not assessed. However, you can visit or call Student Services to pay this fee so you can have access to the Recreation Center or you have the option to join the Recreation Center at the community rate (visit the Falcon Center Reception Desk for further details).

I am a current employee; why does my ID Card not work in the Recreation Center?

For your ID Card to be activated for Recreation Center access; faculty and staff will have to purchase a membership. Memberships can be paid in full or through payroll deduction. Adjuncts do not have the option of payroll deduction.

If you have signed up for a membership and your ID Card is still not activated for access, please call or visit Campus Card Services at your earliest convenience.

Do I need a valid photo ID to get my first ID Card?

Yes, you will need to bring either a driver's license, state ID, military ID, or a passport for identity verification (an ID Card will not be issued without a valid form of photo identification).