Submitted by by Joanie Raisovich on Fri, 08/29/2014 - 10:18am
We are excited to begin offering 24/7 Blackboard support for faculty and students through a partnership with WVNET. We have contracted with WVNET to supplement our current support by offering evening and weekend Blackboard assistance.
Please continue to contact the Teaching & Learning Commons during our normal business hours, and contact WVNET for assistance outside those hours. WVNET will be able to support Blackboard questions only; all other questions should be directed to the Teaching & Learning Commons as usual.
Submitted by by Harmony Garletts on Wed, 05/07/2014 - 3:00pm
Please be advised that we experienced a campus-wide internet outage this morning for approximately 40 minutes. We also had issues that prevented some students from using Respondus LockDown Browser from the evening of May 5 until this morning. If you have questions related to these issues, contact the Teaching & Learning Commons at 307-367-4810 or firstname.lastname@example.org.
Submitted by by Harmony Garletts on Tue, 04/08/2014 - 12:34pm
Blackboard reports that the Crocodoc issue has been resolved and all services should be functioning properly. If you have any continued issues, please contact the Teaching & Learning Commons at 304-367-4810 or email@example.com.
Submitted by by Harmony Garletts on Mon, 04/07/2014 - 3:06pm
Blackboard has reported a widespread issue with the Crocodoc tool. This is the tool that runs the inline grading, so the issue can cause problems in the submission and grading of assignments, blogs and journals. We have a ticket open with Blackboard and will update you when the issue is resolved.