Monday - Thursday: 8:00 a.m. - 7:00 p.m.
Friday: 8:00 a.m. - 4:00 p.m.
Sunday: 2:00 p.m. - 7:00 p.m.
Monday, December 10: 8:00 a.m. - 5:30 p.m.
Tuesday - Friday (December 11-14): 8:00 a.m. - 4:00 p.m.
Monday - Friday (December 17-21): 8:00 a.m. - 4:00 p.m.
Campus - and our office - will be closed from December 22, 2018 - January 2, 2019
Our regular intersession hours of 8:00 a.m. - 4:00 p.m. Monday - Friday will resume Thursday, January 3 - Friday, January 11
This guide is intended to help new and returning students with common tasks that are necessary at the beginning of each term.
The Information Technology Commons (or just the “Tech Commons” for short) is a division of the Office of Information Technology. We are your contact for help for IT, technical, and account issues. If you don't find what you need in this guide, please contact us directly.
Information Technology Commons
During the regular term, we are open
During summers, we are open from 8:00 a.m. to 4:00 p.m., Monday through Friday. Our hours may vary around breaks and holidays, so refer to our website for updates.
One of the first things you'll want to do is access the campus network. Your devices must be specifically configured to access our student wireless network, Student. For the short-term, you should be able to connect to wireless using the Guest network to get immediate connectivity. Each dorm room also has an Ethernet port for each student. You will get faster, and more reliable, connectivity through a wired connection than through wireless.
For the best wireless experience, please configure your devices to use Student as soon as possible.
If you bring your devices (laptops, tablets, phones) to our office, we will help you set them up on the wireless network. If you are having problems accessing your accounts or email, we can help you with that as well.
The MyFairmontstate Portal (available from the institution’s web site) is your gateway to online student resources. Here you will be able to access all online student resources (email, Blackboard/Moodle, Library, FELiX, etc.) with a single logon as well as receive important news and announcements.
Your UCA (username) and password will work for all student accounts.
Following are things you should check, read, and verify are working as soon as possible. This will ensure you are aware of policies, where to find important information, and how to get help when needed.
Please take a few minutes to read the Acceptable Use Policy. This document explains what constitutes acceptable, and inappropriate, use of campus computing and network resources.
Please verify that you are able to log in to your student account. You can reset your password by following directions here. If you can't remember your hint question and answer, please call or come to the Tech Commons for assistance.
Blackboard and Moodle are the online course management and instruction systems used by faculty and students. Most classes have an online component that allows students to access grades, calendars, assignments, tests, quizzes and discussion boards. The Tech Commons provides full support to students needing assistance with these systems.
Are you registered for a class that does not appear in Blackboard or Moodle? Or, have you dropped a class that still displays in Blackboard? First, make sure what you are registered for in Felix is correct. If not, please contact Enrollment Services for assistance. If Felix is correct and Blackboard is not, contact the Tech Commons for help.
Do you need assistance using Blackboard or Moodle? The Information Technology Commons has Blackboard reference material for students. If you still need assistance or have questions, please contact the Tech Commons directly.
Please take a few minutes to sign up for emergency notifications. You can receive messages by email or text.
We use this service only to announce campus closures and delays, usually due to inclement weather, and distribute emergency notifications. Notifications are also posted to the institution's web page and as announcements to the MyFairmontstate portal.
The library lab software can be accessed via our “cloud” environment. You can log into the cloud from many different types of devices such as desktops, laptops, tablets, and even smart phones from anywhere on or off campus. We can help you get this access setup on your device.
There are computer labs on campus that are open for general student use. You can work on your course assignments, check your email, or just surf the internet. There are open access computers throughout the library, and the computer lab on the ground floor comes complete with a Starbucks that offers a variety of beverages and snacks. The Falcon Center has also has open access computers located on the 3rd floor across from the Cafeteria.
We provide wireless internet connectivity from anywhere on campus. In addition to the wireless access, the residence halls have wired network ports in each room. Of course, all internet access is free of charge.
FELiX (which is short for Falcon Electronic Information eXchange) provides you access to your student records and information. You will use FELiX to receive your grade reports, view your academic history, pay your tuition and fees, schedule your classes, etc.
All students are provided with a free online Office 365 account. This account provides an email account, online storage, as well as access to the various online MS Office 365 applications (i.e. MS Word, MS Excel, etc.) which are all conveniently accessed from a single interface, available wherever and whenever you need it. Your FSU email account will be used for all official communication from the institution. The Tech Commons can assist you with issues regarding your email account.
We provide free internet connectivity (wired only) in the Residence Halls for the XBox, Nintendo, and PlayStation game consoles.
For your Apple and Android smartphones and tablets we provide a free app called "Fairmont State." This app provides access to many useful services and resources. It can be downloaded from the Apple App Store or Android Play Store.
We highly recommend that everyone use an active Anti-Virus Protection software. You can purchase these yourself or use one of the free options. Windows 7 operating system comes equipped with MS Security Essentials. If your computer uses Windows 8 and up, we recommend activating MS Windows Defender. If you have questions or need assistance with setting up this software on your computer, please contact the Tech Commons.
We also assist in the removal of viruses and other malware from your personal computer.
For windows-based desktops and laptops we recommend a minimum of an Intel Dual Core 2.7 ghz or comparable processor. For Macintosh systems we recommend a Mac Pro for a desktop and a Macbook for a laptop. All systems should have at least 4 gb of RAM and a 250 gb hard drive.
Students can also take advantage of great discounts on both hardware and software. The discounts can be substantial, especially on the software purchases. Visit the Current Students section of the web site.