Frequently Asked Questions

       Xerox Document Centers


    How do I activate my UCA?
    1. Go to Fairmont State Homepage.
    2. Under Quick Links, Click ENROLLMENT CENTER.
    3. On the right side click on Activate Unified College Account.
    4. Enter Social Security number click next.
    5. Follow instructions. Be careful hint question and password are case sensitive.   

         Activate Unified Computer Account   Windows Media Video


    How do I change my UCA Password?
    1. Go to Fairmont State Homepage.
    2. Under Quick Links, Click ENROLLMENT CENTER.
    3. On the right side click on Change UCA Password.
    4. Enter your UCA click next.
    5. Answer hint question.
    6. Type your new password in the box.
    7. Retype your password in the second box.
    8. Click change password now.

         Change UCA Password   Windows Media Video


    Why is my monitor/tower not coming on?
    1. Check to make sure all power cords are plugged in.
    2. Make sure all cords are plugged in tight.
    3. If all cords are plugged in tight and that does not fix the problem call the solution center at 4810.

    My computer is running slow, what can I do?
    1. Restart the computer.
    2. Log in after it has been restarted.
    3. Click Start on the taskbar.
    4. Highlight All Programs.
    5. Highlight internet applications.


    6. Update Definitions
    7. Click AD-aware Se personal. if asked to update your definitions , click OK>
    8. Click connect.
    9. If promted to download updates, click OK.
    10. When prompted, click finish.

      Run AD-aware Se
    11. Click start.
    12. Select "perform smart system scan" for the scan mode. Click next.
    13. When scan is complete, click next.
    14. A box will pop up that say "XX objects will be removed continue?" Click OK>
    15. Close the application.

      Run Spybot - Search and Destroy
    16. Under internet applications, click Spybot - search and destroy.
    17. Click Check for problems
      • All problems displayed in RED are regarded as real threats and should be marked for removal.
    18. Click Fix selected problems.
    19. when finished close the application.

         Run Adaware  Windows Media Video

         Run Spybot - Search and Destroy  Windows Media Video


    How do I install the correct Java Verion for Blackboard/WebCT?

    Blackboard Vista uses the Java Runtime Environment for certain key features. But like many Java-based programs, certain versions of Java work better with Blackboard than others. To avoid Java related problems that may affect your ability to use the Blackboard system, be sure to do the following:

    • Install the correct version of Java onto your computer.
    • Uninstall all other versions from your computer.
    • Turn off automatic Java updates.

    For Windows Vista users:
    Install the correct Java version
    1. Click HERE to download the correct version of Java for Fairmont State's Vista/WebCT.
    2. Click the Get It Now Button.image 
    Uninstall all other versions
    1. Go to Control Panel.
    2. Choose Program and Features.
    3. Find Java SE Runtime Environment 6.
    4. Double Click and choose uninstall.
    Turn off automatic Java updates
    1. Go to Fairmont State Vista This will cause the Java icon image  to appear in the windows system tray at the bottom right-hand corner of the screen.
    2. Right click on the icon
    3. Select Open Control Panel.
    4. Click the Update tab--Make sure Check for Updates Automatically is unchecked.
    5. Click Apply.
    6. Click OK.

    For Windows XP users: 
                Java Tutorial


    Why can I not logon to Webmail, WebCT or Enrollment Center?
    1. Make sure you have activated your UCA account and it has been at least 10 minutes since you have activated it.
    2. If you have been able to log in before then change your password and wait at least 10 minutes before logging in again.
    3. After waiting try logging in again, if that does not work then call the solution center at 4810.

    How do I configure Microsoft Outlook?
    1. Open outlook.
    2. On the outlook 2003 startup screen click next.
    3. On the email accounts screen make sure the "yes" button is checked and click next.
    4. On the server type screen check Microsoft exchange server and click next.
    5. On the exchange server setting screen
      • In the Microsoft exchange server type "pviex101".
      • In the user name box type your UCA and then click to check name.
    6. Click next.
    7. Click finish. (It may be several minutes while outlook gathers all of your data.)     

    How do I import a distribution list into Outlook from Microsoft Excel or Access?

    Import a list from Access

    1. Make sure you have the database saved where you know were it is.
    2. Open outlook.
    3. You may want to create a new folder under contacts so the list will stay together.
    4. Click on file.
    5. Click on import and export (a box will pop up).
    6. Click on import from another program or file and click next.
    7. Another box will appear click on Microsoft Access and then click next.
    8. In the next box click browse and find where the file is saved. Click next.
    9. Click in contacts or the new folder you created then click next.
    10. In the next box check the box beside the name of the file and click finish.
    11. Check in folder in outlook to make sure the list is there.

    Import a list from Excel

    1. First, highlight the cells you want to import into outlook (make sure there is a row header or a blank row at the top of the list).
    2. Type the name of the file the cell name box (left side right underneath the font box, if you are clicked in cell A1 the box will show A1).
    3. Press the enter key.
    4. Save the file.
    5. Open Outlook- follow the steps above except in step 7 you will choose Microsoft Excel.

         Import from Access  Windows Media Video

         Import from Excel  Windows Media Video


    How do I share my calendar?
    1. Click calendar.
    2. Click "Share my calendar" link--the calendar properties window will appear.
    3. Click the permissions tab..
    4. Click Add button.
    5. Select groups and/or individuals to view your calendar.
    6. Click Addbutton--repeat until list is complete.
    7. configure permissions for each group or individual added.
    8. click OK button.
    To remove access to your calendar:
    1. Click calendar.
    2. Click "Share my calendar" link--the calendar properties window will appear.
    3. Click the permissions tab.
    4. Select the group or individual.
    5. Click Remove button.      

    How do I view a shared calendar?
    1. Click calendar.
    2. Click "Open a Shared Calendar" link--the Open a Shared Calendar window will appear.
    3. Enter the last name of the individual or the correct name of the group..
    4. Click OK button the Check Names window will appear.
    5. Select the correct groups or individual whose calendar you wish to view.
    6. Click OK button.

      How do I hook my computer up to a printer? (You can connect to a printer if you are on the network)
      1. Click Start on the taskbar.
      2. Click run.
      3. Type /pcounter.
      4. Click ok.
        • Find the name of the printer you want to add (make-model-building code-room code).
      5. Right click on the printer name.
      6. Click connect.

           Hook up printer  Windows Media Video


      How do I change my default printer?
      1. Click Start on taskbar.
      2. Click Settings.(Some computers may not be set up for this step)
      3. Click Printers and Faxes.
      4. Right click on the printer you want to make default.
      5. Highlight the "Set as Default Printer" left click.

           Change default printer  Windows Media Video


      Why am I experiencing trouble dialing a specific phone number?
      • Try dialing one plus the area code before number. If that does not work, please call the solution center at 4810.


      Why does my phone only ring a half ring?

      You may have turned auto voice mail on by hitting * (star) 3. To turn off auto voice mail:

      1. Pick up hand set.
      2. Press # (pound) 3.
      3. Listen for three tones. (doot doot doot)
      4. Hang up.

          ATurn off Automatic Audix   Macromedia Flash Movie

      If your browser can't play Shockwave Flash movie files, CLICK HERE to download the free player from Adobe/Macromedia.


      How do I check my voicemail when using an analog phone?

      For the phone you are using:

      1. Dial extension 4400.
      2. Press * (star).
      3. Enter your four digit extension number # (pound)
      4. Enter your password # (pound).
      5. Follow the directions.

        As you listen there are some other commands you may find useful:

        • Press 1 to replay message.
        • Press 2 to save the message.
        • Press 3 to delete the message.
        • Press 4 to slow the message down.
        • Press 6 to speed the messages up.
        • Press 7 to rewind the message.
        • Press 8 to pause the message.
        • Press 9 to fast forward the message.

      To check voicemail from an analog phone (on or off campus):

      1. Dial your extension.
      2. When you hear your greeting,press * (star). You will be promted to enter your id.
      3. Enter the extension number of the phone you wish to check messages for,press # (pound).
      4. Enter the password for the phone you wish to check messages for,press # (pound).
      5. Follow the directions to listen to voice mail.

          How do I forward calls using an audix phone?

          Toggle on

          1. Pick up hand set.
          2. Press * (star) 2.
          3. Enter the extension number to forward calls.
          4. Listen for three tones (doot doot doot).
          5. Hang up hand set.

          Toggle off

          1. Pick up hand set.
          2. Press # (pound) 2.
          3. Listen for three tones (doot doot doot).
          4. Hang up hand set.

               Call forwarding Toggle  Macromedia Flash Movie


          How do I check voicemail using an Cisco Systems phone?

          For the phone you are using:

          1. Press the messages button or dial 3000.
          2. Enter your password initial is 12345.
          3. Follow the directions to set up your voice mailbox.

          To check voicemail from another VIOP phone:

          1. Press the messages button or dial 3000.
          2. When prompted to enter your password, press * (star). You will be prompted to enter your Id.
          3. Enter the extension number of the phone you wish to check messages for, press # (pound).
          4. Enter the password for the phone you wish to check messages for, press # (pound).
          5. Follow the directions to listen to voice mail.

            As you listen there are some other commands you may find useful:

            • Press 1 to replay message.
            • Press 2 to save the message.
            • Press 3 to delete the message.
            • Press 4 to slow the message down.
            • Press 6 to speed the messages up.
            • Press 7 to rewind the message.
            • Press 8 to pause the message.
            • Press 9 to fast forward the message.

                 Check IP Voicemail  Macromedia Flash Movie


              How do I transfer a call using an Cisco Systems phone?
              1. Press transfer button.
              2. Enter number you want to transfer the call to.
              3. When it starts to ring press transfer again.

                   Transfer IP phone call  Macromedia Flash Movie


              How do I forward calls using an Cisco Systems phone?
              1. Press  CFwdALL (Call Forward All) button.
              2. Enter number you want to Forward calls to.

               To stop forward call using an IP Unity phone.

              1. Press CfwdALL button.

                   IP Call Forward Toggle  Macromedia Flash Movie


              How do I set up/change the greeting when using an Cisco Systems phone?
              1. Press the messages button.
              2. Enter voicemail password.
              3. Press 4 then 1 for greetings.
              4. Follow instructions.

                   Set/Change IP greeting   Macromedia Flash Movie


              How do I set up/change the identification when using an Cisco Systems phone?
              1. Press the messages button.
              2. Enter voicemail password.
              3. Press 4 then 3 for personal settings.
              4. Press 2 to record identification
              5. Follow instructions.

                   Set/change IP extension identification  Macromedia Flash Movie


              How do I set up/change the voicemail password using an Cisco Systems phone?
              1. Press the messages button.
              2. Enter voicemail password.
              3. Press 4 then 3 for personal settings.
              4. Press 1 to change voicemail password.
              5. Follow instructions.

                   Set/change IP password   Macromedia Flash Movie


              How do I configure image retriever to watch my document repository folder?
              1. Right click the image retriever icon in the system tray near the clock on the taskbar
              2. Left click Settings.
              3. Check Watch Document Repository Folder.
              4. Click the Browse button.
              5. Click the + by My Network Places.
              6. Click the + by Entire Network.
              7. Click the + by Microsoft Windows Network.
              8. Click the + by fairmontstate
              9. Locate and click the + by Pftfs003
              10. Click the + by by xeroxscans
              11. Locate and click the + by the correct building, department, or organization.
              12. Click the + by cw_scan.
              13. Click the + by data.
              14. Click the + by users.
              15. Locate and highlight your UCA.
              16. Click OK
              17. Click OK

              How do I scan using PaperPort?
              1. Press All Services on the Xerox document center display screen.
              2. Press Network Scanning.
              3. Search the list of names until you find yours.
              4. Press start on copier.

                   Scan to PaperPort   Macromedia Flash Movie

              Paperport will automatically open on your computer.

              How do I combine pages after scanning?

              Paperport desktop should automatically open after scanning.

              1. Find the pages you just scanned.
              2. Hold the shift key down and click on the pages. Red lines will appear around the documents.
              3. Click the stack button (the fifth button from the right). The icon looks like 3 pages with a yellow arrow pointing down.

                  Combine Pages  Windows Media Video


              How do I add files and folders in PaperPort?

              Using PaperPort

              1. Click tools on the menu bar.
              2. Click folder manager.
              3. Click add.
              4. Find the folder you want to add and highlight it.
              5. Click ok.
              6. Click close.
              Using Windows Explorer
              1. Open windows explorer.
              2. Click on the file or folder you want.
              3. Drag from the right side to my paperport documents on the left.

                   Add Files using PaperPort  Windows Media Video

                   Add Files using Windows Explorer  Windows Media Video


              How do I convert the documents that are scanned to other file types?
              • Drag the file or item from the paperport desktop to the send to bar at the bottom.
                OR
              • Click on the file then click the icon button on the send to bar that you want to open it in.

                   Convert scanned documents  Windows Media Video


              How do I import documents created in other programs into PaperPort?
              1. Open the file.
              2. Click File on the menu bar.
              3. Click Print.
              4. Once the print box opens. In the printer name box choose paperport printer. (There may be a selection under file that says print to paperport).
              5. Click OK.

              The file will appear in the paperport desktop under the "My paperport documents".

                  Import from other programs  Windows Media Video


              How do I delete documents in PaperPort?
              1. Click on document. A red line will appear around it.
              2. Click the red X on the command bar.

                   Delete a document  Windows Media Video


              How do I modify documents in PaperPort?
              1. Double click the document.
              2. Use the buttons on the right to modify the documents.
              3. Close the view window.
              4. Save document.

                  Modify documents in PaperPort  Windows Media Video

              Page is Maintained by FSU IT/Solution Center   Last updated 8/22/2006