Application Services

Application Services is charged with maintaining the technical and integration aspects of administrative systems, as well as data assurance.  These systems include the campus portal, student information systems, learning management systems, identity management systems, electronic lock systems, and web sites, while maintaining integration between these systems and others on campus.

Our dedicated team of programmers, systems analysts, and administrators keep critical systems running and offer solutions to our administrative customers.  Our mission consists of the following:

  • Provide technical solutions and maintenance duties for administrative data retention, manipulation, and data processing, particularly within the framework of Sungard's Banner (and related) systems.
  • Provide technical support and maintenance duties for learning management systems.
  • Provide tools, data expertise, and resources for institutional research activities.
  • Provide maintenance to back-end systems driving identity management and electronic lock systems.
  • Maintain critical web and mobile applications.
  • Integrate disparate systems to unify the end user's authentication experience. 
  • Manage and drive information technology projects, and participate as technical experts and developers on administrative projects.


During the campus closure, IT Staff are available to provide support Monday through Friday via phone, chat, and email from 8 a.m. to 4 p.m. We will be available after-hours through email at For more information please check

Spring Semester 2020 Hours

Monday - Thursday: 8:00 a.m. - 7:00 p.m.
Friday: 8:00 a.m. - 4:00 p.m.
Saturday: closed
Sunday: 2:00 a.m. - 7:00 p.m.

Monday, January 20, 2020 - closed
Monday, March 8 through Friday, March 13, 2020 - 8:00 a.m. - 4:00 p.m.
Friday, April 10, 2020 - closed
Friday, May 22, 2020 - closed

Contact Info

Information Technology Commons
Room: 139 Ruth Ann Musick Library
Phone: 304.367.4810
Online Help: FAQs
To request services or support:
For general inquiries:

Senta Chmiel, Ph.D., Senior DBA & Banner Team Lead
Room: 129 Colebank Hall
Phone: 304.367.4884