If your card is damaged (i.e. cracked), please visit the Falcon Center ID Card Office to have a replacement card issued before using your card again. Please do not tape or glue your card back together, this will only cause more damage to your card and to the readers (swipes) or registers. If your card causes damages to any ID Office equipment, you may be liable for the costs of the repairs.

It is very important that you take care of your Falcon Card to ensure that it will always work appropriately. Also, please keep your card in a secure location away from other magnetic cards that may deactivate your Falcon Card.

No. It can cause the card to become defective. There will be a replacement fee to replace it.

$15. 

No.

No.

No. Our hours of operation are Monday-Friday 8am-4pm and we are extended to 8pm on Tuesdays and Wednesdays. The manager’s office hours are 8am-4pm Monday-Friday.

The old card is no longer valid nor can it be validated again. Unless the new card is found, another replacement card will have to be purchased.

Falcon Dollars is real money that you put on your Falcon Card to use as a “debit” card for various services/products around campus.

You can add money to your Falcon Card at Student Services which is located in Hardway. Their phone number is 304-367-4141.

4-6 hours.

Falcon Dollars roll over from term to term.

If you have a balance over $5.00 you can request a refund (refunds for less than $5.00 will not be given). Please visit the Falcon Center ID Card Office to request a refund.

You can use your Falcon Dollars at the following locations:

-The Nickel

-Starbucks Coffee Shop

-Cafeteria

-Recreation Center

-Pepsi vending machines, including an Aquafina water machine located in the Falcon Center.

Please visit the Falcon ID Card Office to check your balance. You cannot obtain your balance over the phone.

Flex dollars are the “dollars” that are associated with the purchase of a meal plan (i.e. MP19). These “dollars” can ONLY be used at The Nickel, cafeteria, and Starbuck’s Coffee Shop.

Falcon Dollars is real money that you put on your Falcon Card to use as a “debit” card for various services/products around campus. You can use Falcon Dollars at the following places: The Nickel, Starbucks Coffee Shop, cafeteria, Recreation Center, Pepsi vending machines, including an Aquafina water machine located in the Falcon Center.

First Floor of the Falcon Center.

The top level of the parking garage is reserved for faculty, staff, and visitors ONLY. The lower levels are reserved for students.

Students that are registered for classes on the main campus, Gaston Caperton Center, and/or at the Robert C. Byrd Aerospace Center will have access to the lower levels of the parking garage. If the above is true, and your Falcon Card still does not work, please call or visit the Falcon Center ID Card Office at your earliest convenience.

*Students registered at other off-campus locations and/or with online courses ONLY will not have access rights to the parking garage – this is because a facility fee was not assessed. However, you can visit or call Student Services to pay this fee so you can have access to the parking garage.

For your Falcon Card to be activated for parking access; you have to pay for parking either through payroll deduction or pay the amount in full. Also, you will need to have a valid decal. If the above is true and your card is still not working, please call or visit the Falcon Center ID Card Office at your earliest convenience.

Students that are registered for classes on the main campus will have access to the Recreation Center. If the above is true and your Falcon Card still does not work, please call or visit the Falcon Center ID Card Office at your earliest convenience.

*Students registered at off-campus locations and/or with online courses ONLY will not have access rights to the Recreation Center – this is because an activities fee was not assessed. However, you can visit or call Student Services to pay this fee so you can have access to the Recreation Center.

For your Falcon Card to be activated for Recreation Center access; faculty and staff will have to purchase a membership. Memberships can be paid in full or through pay-roll deduction.

If you have signed up for a membership and your Falcon Card is still not activated for access, please call or visit the Falcon Center ID Card Office at your earliest convenience.

For your first Falcon Card, please bring a suitable proof of identification such as a driver’s license or government issued ID card.