Student Complaint Form

This process is to be used for concerns about disability accommodations. This includes concerns regarding delivery of classroom and testing accommodations. Academic issues, separate from accommodations are to be resolved with the instructor and/or the appropriate immediate supervisor.

To file a disability accommodation complaint a student must do the following:

• The accommodation related concern should be filed in writing containing the name of the faculty/staff and the nature of the complaint within 30 (thirty) days of the alleged violation. (See form)
• The student should make an appointment with the Coordinator of Student Disability Services to discuss the complaint.
• If the documentation of the student's disability has not been received, or the student has not provided the instructor in question with an accommodation letter, no further action will be taken until the documentation is received. If the concern is related to denial of accommodations, the student should forward the complaint to the institution's ADA Coordinator. The ADA Coordinator is located in Hardway Building 222.
• If the concern is related to the delivery of accommodations such as the need for different accommodations or for inadequate delivery of the approved accommodations, the complaint should be addressed to the Coordinator of Student Disability Services. The Coordinator will attempt to resolve the complaint.
• If the Coordinator is unable to resolve the complaint, the Coordinator will contact the instructor or supervisor in charge of the area of complaint to make him or her aware of the complaint.
• The supervisor and/or the Coordinator of Student Disability Services will contact faculty or staff to obtain additional information and attempt to resolve the complaint.
• If the student is not satisfied with the resolution of the complaint, the student will contact the Coordinator of Student Disability Services who will explain the student's options and refer the complaint to the ADA Coordinator.
• The ADA Coordinator will review the complaint and any documentation related to the complaint including the supervisor's and Coordinator's records of action and recommendations and will respond to the student in writing within 30 (thirty) days of receiving the complaint from the Coordinator.
• Any timelines established in these procedures may be waived by mutual written consent.
• ** NOTE: Nothing in this procedure prevents individuals who believe that they have a grievance under the ADA from contacting the West Virginia Human Rights Commission, Equal Opportunity Commission or the U.S. Department of Justice.