Overview

Fairmont State University utilizes Google Analytics to track web site data.  Reports are setup and configured to mail to various departments at the beginning of each month.

Understanding Your Report

New Users - This is the number of users that have not visited the web site previously, have an expired identifier, or have deleted their identifier.

Users – These are anonymous people that visit the web site.  Users receive an identifier when visiting the site and the identifier persists until it expires or is deleted. This allows to differentiate between new users and users.

Map - This map provides a high-level overview of where visitors are located. The shading shows difference between high volume and low volume areas.

Sessions - A session is a group of interactions that take place on your website within a given time frame.  A single user can open multiple sessions. Those sessions can occur on the same day, or over several days, weeks, or months. As soon as one session ends, there is then an opportunity to start a new session.

% New Sessions - This is the percentage of new sessions based on the type of device.

Avg. Session Duration – This is the average length of time for a session. (view above for information on sessions)

Pages/Session - This is the average number of pages viewed per session. (view above for information on sessions)

Pageviews - This is the number of times users view a page that has the Google Analytics tracking code inserted. This covers all page views; so if a user refreshes the page, or navigates away from the page and returns, these are all counted as additional page views.

Unique Pageviews - The unique pageview number counts all the times the page was viewed in an individual session as a single event; so whether a visitor viewed the page once in their visit or five times, the number of unique pageviews will be recorded as just one.

Contact Info

Web & Media Systems
Room 124 Colebank Hall
Phone:  (304) 363-4075
Email:  Shane.Jordan@fairmontstate.edu

IT Blog

Email and streaming server outage this weekend

Fri, 07/11/2014 - 11:19am -- by Joanie Raisovich

IT will be performing important server maintenance this weekend, affecting the following two systems.

The streaming server will be unavailable from midnight tonight until Saturday at noon. The streaming server stores video and other media used in courses, so those will be unavailable during this period.

FSU email for faculty and staff will be unavailable from midnight Saturday night until noon on Sunday. You will not lose any email, but you will be unable to check email during this time. Student webmail will not be affected.

Problems emailing students?

Tue, 06/24/2014 - 10:15am -- by Joanie Raisovich

Update: If this solution doesn't resolve the problem, please contact the Teaching & Learning Commons for further assistance, x4810.

Some people have reported that they are getting bounced emails when emailing students.

The problem appears to be a cached contact issue. We made some changes on the mail server and the contact stored in Outlook is looking for the file we removed. We made this change to resolve other email issues, but this is a side-effect of that fix.

To resolve the problem

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