Overview

Fairmont State University utilizes Google Analytics to track web site data.  Reports are setup and configured to mail to various departments at the beginning of each month.

Understanding Your Report

New Users - This is the number of users that have not visited the web site previously, have an expired identifier, or have deleted their identifier.

Users – These are anonymous people that visit the web site.  Users receive an identifier when visiting the site and the identifier persists until it expires or is deleted. This allows to differentiate between new users and users.

Map - This map provides a high-level overview of where visitors are located. The shading shows difference between high volume and low volume areas.

Sessions - A session is a group of interactions that take place on your website within a given time frame.  A single user can open multiple sessions. Those sessions can occur on the same day, or over several days, weeks, or months. As soon as one session ends, there is then an opportunity to start a new session.

% New Sessions - This is the percentage of new sessions based on the type of device.

Avg. Session Duration – This is the average length of time for a session. (view above for information on sessions)

Pages/Session - This is the average number of pages viewed per session. (view above for information on sessions)

Pageviews - This is the number of times users view a page that has the Google Analytics tracking code inserted. This covers all page views; so if a user refreshes the page, or navigates away from the page and returns, these are all counted as additional page views.

Unique Pageviews - The unique pageview number counts all the times the page was viewed in an individual session as a single event; so whether a visitor viewed the page once in their visit or five times, the number of unique pageviews will be recorded as just one.

Contact Info

Web & Media Systems
Room 124 Colebank Hall
Phone:  (304) 363-4075
Email:  Shane.Jordan@fairmontstate.edu

IT Blog

Blackboard and Big Blue Button outage

Tue, 09/16/2014 - 4:18pm -- by Joanie Raisovich

Update: Both systems are available again, as of 6:30.

We are currently experiencing an outage for Blackboard and Big Blue Button. Our hosting provider is aware of the situation, and they are working on the problem. The outage began around 4:05 this afternoon.

IT will post an update here when we have further details. 

Big Blue Button outage

Tue, 09/09/2014 - 1:06pm -- by Joanie Raisovich

We experienced a Big Blue Button outage from Friday evening on August 29 through the afternoon of September 2.

If you attempted to save a recording during this time window, there is a chance the recording was lost.

WVNET has made changes to the system to address the problem. Please contact the Teaching and Learning Commons at 304-367-4810 if you have questions.

Partnership with WVNET to provide 24/7 Blackboard assistance

Fri, 08/29/2014 - 10:18am -- by Joanie Raisovich

We are excited to begin offering 24/7 Blackboard support for faculty and students through a partnership with WVNET. We have contracted with WVNET to supplement our current support by offering evening and weekend Blackboard assistance.

Please continue to contact the Teaching & Learning Commons during our normal business hours, and contact WVNET for assistance outside those hours. WVNET will be able to support Blackboard questions only; all other questions should be directed to the Teaching & Learning Commons as usual.

Subscribe to Information Technology Blog

Request a Report