This guide is intended to help new and returning students with common tasks that are necessary at the beginning of each term. 

Teaching & Learning Commons

The Teaching and Learning Commons (or just the “TLC” for short) is a division of the Office of Information Technology. We are your contact for help for IT, technical, and account issues. If you don't find what you need in this guide, please contact us directly.

Teaching & Learning Commons
126 Library
304-367-4810, option 3
help@fairmontstate.edu

Hours

During the regular term, we are open 

  • Monday through Friday, 8:00 a.m. to 10:00 p.m.
  • Saturday, 10:00 a.m. to 5:00 p.m.
  • Sunday, 3:00 p.m. to 10:00 p.m.

Our hours may vary around breaks and holidays, so refer to our website for updates. 

Accessing the network

One of the first things you'll want to do is access the campus network.  Your devices must be specifically configured to access our wireless network, Campus_User. For the short-term, you should be able to connect to wireless using Campus_Guest to get immediate connectivity. Each dorm room also has an Ethernet port for each student. You will get faster, and more reliable, connectivity through a wired connection than through wireless. 

For the best wireless experience, please configure your devices to use Campus_User as soon as possible.

The TLC will be open Friday, move-in day, to help you. We are located in the library, room 126. We will be open until 10:00 p.m. We also have a table at the fair, so please stop by there for general information about our services.

The TLC will also be open Saturday, August 16, from 10:00 a.m. to 5:00 p.m. and Sunday, August 17, from 3:00 p.m. to 10:00 p.m.

If you bring your devices (laptops, tablets, phones) to our office, we will help you set them up on the wireless network. If you are having problems accessing your accounts or email, we can help you with that as well.

MyCampus Portal

The MyCampus Portal (available from the institution’s web site) is your gateway to online student resources. Here you will be able to access all online student resources (email, Blackboard, Library, FELiX, etc.) with a single logon as well as receive important news and announcements. 

Your UCA (username) and password will work for all student accounts. 

Your first week

Following are things you should check, read, and verify are working as soon as possible. This will ensure you are aware of policies, where to find important information, and how to get help when needed.

Acceptable Use Policy

Please take a few minutes to read the Acceptable Use Policy. This document explains what constitutes acceptable, and inappropriate, use of campus computing and network resources.

Forgotten Passwords

Please verify that you are able to log in to your student account. You can reset your password by following directions here. If you can't remember your hint question and answer, please call the TLC for assistance.

Blackboard

Blackboard is the online course management and instruction system used by faculty and students.  All classes have an online component that allow students to access grades, calendars, assignments, tests, quizzes and discussion boards. The TLC Help Desk provides full support to students needing assistance with Blackboard.

Are you registered for a class that does not appear in Blackboard? Or, have you dropped a class that still displays in Blackboard? First, make sure what you are registered for in Felix is correct. If not, please contact Enrollment Services for assistance. If Felix is correct and Blackboard is not, contact the TLC for help. 

Do you need assistance using Blackboard? The TLC has Blackboard reference material for students. If you still need assistance or have questions, please contact the TLC directly.

Emergency Notifications

Please take a few minutes to sign up for emergency notifications. You can receive messages by email, text, Facebook or Twitter.

We use this service only to distribute campus closures and delays, usually due to inclement weather, and emergency notifications. Notifications are also posted to the institution's web page and as announcements to the MyCampus portal.

 

Other Services

"Cloud" Computing

Most lab software can be accessed via our “cloud” environment. You can log into the cloud from many different types of devices such as desktops, laptops, tablets, and even smart phones from anywhere on or off campus.  We can help you get this access setup on your device.

Open Computer Labs

There are computer labs on campus that are open for general student use.  You can work on your course assignments, check your email, or just surf the internet. There are open access computers throughout the library and the  computer lab on the ground floor comes complete with a Starbucks that offers a variety of beverages and snacks. The Falcon Center has also has open access computers located on the 3rd floor across from the Cafeteria.

Internet Access

We provide wireless internet connectivity from anywhere on campus. In addition to the wireless access, the residence halls have wired network ports in each room.  Of course, all internet access is free of charge.

FELiX

FELiX (which is short for Falcon Electronic Information eXchange)  provides you access to your student records and information. You will use FELiX to receive your grade reports, view your academic history, pay your tuition and fees, schedule your classes, etc.

Email Account

All students are provided with a free web-based email account. Student accounts also serve as Windows Live IDs.

Online Storage

All students are provided with a 25 gb ”Sky Drive” which is accessed from their email account’s interface  and a 2 gb network drive associated with their network account.

Gaming Consoles

We provide free internet connectivity (wired only)  in the Residence Halls for the XBox, Wii, and PlayStation game consoles.

Mobile App

For your Apple and Android smartphones and tablets we provide a free app called "Fairmont State." This app provides access to many useful services and resources.  It can be downloaded from the Apple App Store or Android Play Store.

Free Anti-virus Software

We also provide, at no charge, the latest version of  the Vipre Anti-Virus Protection software. We also assist in the removal of viruses and other malware from your personal computer.

Online Library Resources

The Library offers many online resources that you as a student can access. We highly recommend that you visit their  page on our web site.

New Computer Purchase Recommendations

For windows-based desktops and laptops we recommend a minimum of an Intel Core Duo 2.0 ghz or comparable processor.  For Macintosh systems we recommend a Mac Pro for a desktop and a Macbook for a laptop. All systems should have at least 2 gb of RAM and a 160 gb hard drive.

Students can also take advantage of great discounts on both hardware and software. The discounts can be substantial, especially on the software purchases.  Visit the Current Students section of the web site.

Hours

Fall/Spring Term Hours

Monday - Friday: 8:00 a.m. - 10:00 p.m.
Saturday: 10:00 a.m. - 5:00 p.m.
Sunday: 3:00 p.m. - 10:00 p.m.

Summer Hours

Monday - Thursday: 7:00 a.m. - 7:00 p.m.
Friday: 7:00 a.m. - 5:00 p.m.
Saturday: Closed
Sunday: Closed

Contact Info

IT Teaching and Learning Commons
Room 126 Ruth Ann Musick Library
Phone: 304.367.4810 option 3
Online Help: Quick Answers
help@fairmontstate.edu

IT Blog

Weekend IT Maintenance; Outages Expected

Fri, 09/26/2014 - 1:41pm -- by Karen Beal

IT will be performing important server maintenance this weekend, affecting the following:

Departmental shared drives (M: drive) will be unavailable from 6 p.m., Friday, September 26, 2014, until migration is complete.

U: drives will be unavailable beginning once the M: drive maintenance is complete.

These outages may continue until Sunday, September 28, 2014, at 6 p.m.

No other systems will be affected by this maintenance.

Blackboard and Big Blue Button outage

Tue, 09/16/2014 - 4:18pm -- by Joanie Raisovich

Update: Both systems are available again, as of 6:30.

We are currently experiencing an outage for Blackboard and Big Blue Button. Our hosting provider is aware of the situation, and they are working on the problem. The outage began around 4:05 this afternoon.

IT will post an update here when we have further details. 

Big Blue Button outage

Tue, 09/09/2014 - 1:06pm -- by Joanie Raisovich

We experienced a Big Blue Button outage from Friday evening on August 29 through the afternoon of September 2.

If you attempted to save a recording during this time window, there is a chance the recording was lost.

WVNET has made changes to the system to address the problem. Please contact the Teaching and Learning Commons at 304-367-4810 if you have questions.

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