This guide is intended to help new and returning students with common tasks that are necessary at the beginning of each term.
Information Technology Commons
The Information Technology Commons (or just the “Tech Commons” for short) is a division of the Office of Information Technology. We are your contact for help for IT, technical, and account issues. If you don't find what you need in this guide, please contact us directly.
Information Technology Commons
304-367-4810, option 3
During the regular term, we are open
- Monday through Friday, 8:00 a.m. to 10:00 p.m.
- Saturday, 10:00 a.m. to 5:00 p.m.
- Sunday, 3:00 p.m. to 10:00 p.m.
During summers, we are open from 8:00 a.m. to 5:00 p.m., Monday through Friday. Our hours may vary around breaks and holidays, so refer to our website for updates.
Accessing the network
One of the first things you'll want to do is access the campus network. Your devices must be specifically configured to access our wireless network, Campus_User. For the short-term, you should be able to connect to wireless using Campus_Guest to get immediate connectivity. Each dorm room also has an Ethernet port for each student. You will get faster, and more reliable, connectivity through a wired connection than through wireless.
For the best wireless experience, please configure your devices to use Campus_User as soon as possible.
If you bring your devices (laptops, tablets, phones) to our office, we will help you set them up on the wireless network. If you are having problems accessing your accounts or email, we can help you with that as well.
The MyCampus Portal (available from the institution’s web site) is your gateway to online student resources. Here you will be able to access all online student resources (email, Blackboard, Library, FELiX, etc.) with a single logon as well as receive important news and announcements.
Your UCA (username) and password will work for all student accounts.
Your first week
Following are things you should check, read, and verify are working as soon as possible. This will ensure you are aware of policies, where to find important information, and how to get help when needed.
Acceptable Use Policy
Please take a few minutes to read the Acceptable Use Policy. This document explains what constitutes acceptable, and inappropriate, use of campus computing and network resources.
Please verify that you are able to log in to your student account. You can reset your password by following directions here. If you can't remember your hint question and answer, please call or come to the Tech Commons for assistance.
Blackboard is the online course management and instruction system used by faculty and students. All classes have an online component that allow students to access grades, calendars, assignments, tests, quizzes and discussion boards. The ITC Help Desk provides full support to students needing assistance with Blackboard.
Are you registered for a class that does not appear in Blackboard? Or, have you dropped a class that still displays in Blackboard? First, make sure what you are registered for in Felix is correct. If not, please contact Enrollment Services for assistance. If Felix is correct and Blackboard is not, contact the Tech Commons for help.
Do you need assistance using Blackboard? The Information Technology Commons has Blackboard reference material for students. If you still need assistance or have questions, please contact the Tech Commons directly.
Please take a few minutes to sign up for emergency notifications. You can receive messages by email, text, Facebook or Twitter.
We use this service only to announce campus closures and delays, usually due to inclement weather, and distribute emergency notifications. Notifications are also posted to the institution's web page and as announcements to the MyCampus portal.
Most lab software can be accessed via our “cloud” environment. You can log into the cloud from many different types of devices such as desktops, laptops, tablets, and even smart phones from anywhere on or off campus. We can help you get this access setup on your device.
Open Computer Labs
There are computer labs on campus that are open for general student use. You can work on your course assignments, check your email, or just surf the internet. There are open access computers throughout the library, and the computer lab on the ground floor comes complete with a Starbucks that offers a variety of beverages and snacks. The Falcon Center has also has open access computers located on the 3rd floor across from the Cafeteria.
Two large collaborative work spaces on the middle floor of the library are available for students. These are equipped with projectors, sound, a Roku device, and connections for your laptop. Comfortable seating makes this an ideal place to do group work, practice presentations, etc. Please see the Tech Commons for assistance using the space, or if you need to borrow cables.
We provide wireless internet connectivity from anywhere on campus. In addition to the wireless access, the residence halls have wired network ports in each room. Of course, all internet access is free of charge.
FELiX (which is short for Falcon Electronic Information eXchange) provides you access to your student records and information. You will use FELiX to receive your grade reports, view your academic history, pay your tuition and fees, schedule your classes, etc.
All students are provided with a free web-based email account. Student accounts also serve as Windows Live IDs. The Tech Commons can assist you with issues regarding your email account.
All students are provided with a 25 gb ”Sky Drive” which is accessed from their email account’s interface and a 2 gb network drive associated with their network account.
We provide free internet connectivity (wired only) in the Residence Halls for the XBox, Wii, and PlayStation game consoles.
For your Apple and Android smartphones and tablets we provide a free app called "Fairmont State." This app provides access to many useful services and resources. It can be downloaded from the Apple App Store or Android Play Store.
Free Anti-virus Software
We also provide, at no charge, the latest version of the Vipre Anti-Virus Protection software. We also assist in the removal of viruses and other malware from your personal computer.
Online Library Resources
The Library offers many online resources that you as a student can access. We highly recommend that you visit their page on our web site.
New Computer Purchase Recommendations
For windows-based desktops and laptops we recommend a minimum of an Intel Core Duo 2.0 ghz or comparable processor. For Macintosh systems we recommend a Mac Pro for a desktop and a Macbook for a laptop. All systems should have at least 4 gb of RAM and a 250 gb hard drive.
Students can also take advantage of great discounts on both hardware and software. The discounts can be substantial, especially on the software purchases. Visit the Current Students section of the web site.