Big Blue Button outage

Tue, 09/09/2014 - 1:06pm -- by Joanie Raisovich

We experienced a Big Blue Button outage from Friday evening on August 29 through the afternoon of September 2.

If you attempted to save a recording during this time window, there is a chance the recording was lost.

WVNET has made changes to the system to address the problem. Please contact the Teaching and Learning Commons at 304-367-4810 if you have questions.

System availability August 1 and 2

Sat, 08/02/2014 - 12:00am -- by Joanie Raisovich

Due to system maintenance, some web-based services, including Blackboard, may be intermittently unavailable August 1 and 2.

Update: As of 12:30 a.m., authentication to Blackboard was available again. Other web-based services may experience temporary unavailability through August 2.

 

We are also experiencing a Respondus outage that affects Respondus, Study Mate, and Lockdown browser. We have a ticket open with the Respondus help desk.

Email and streaming server outage this weekend

Fri, 07/11/2014 - 11:19am -- by Joanie Raisovich

IT will be performing important server maintenance this weekend, affecting the following two systems.

The streaming server will be unavailable from midnight tonight until Saturday at noon. The streaming server stores video and other media used in courses, so those will be unavailable during this period.

FSU email for faculty and staff will be unavailable from midnight Saturday night until noon on Sunday. You will not lose any email, but you will be unable to check email during this time. Student webmail will not be affected.

Recent Blackboard Outages

Wed, 03/05/2014 - 11:14am -- by Harmony Garletts

In order to keep the campus community up-to-date on outages and other issues, we will post an update when we experience Blackboard outages.

Please find below the dates and times of recent outages:

  • February 9, 2014, we experienced an outage from approximately 7:30 - 8:15pm.
  • February 21-25, 2014, we experienced intermittent outages from approximately 1pm on the 21st to 9:30am on the 25th.
Subscribe to RSS - Outages

IT Blog

Big Blue Button outage

Tue, 09/09/2014 - 1:06pm -- by Joanie Raisovich

We experienced a Big Blue Button outage from Friday evening on August 29 through the afternoon of September 2.

If you attempted to save a recording during this time window, there is a chance the recording was lost.

WVNET has made changes to the system to address the problem. Please contact the Teaching and Learning Commons at 304-367-4810 if you have questions.

Partnership with WVNET to provide 24/7 Blackboard assistance

Fri, 08/29/2014 - 10:18am -- by Joanie Raisovich

We are excited to begin offering 24/7 Blackboard support for faculty and students through a partnership with WVNET. We have contracted with WVNET to supplement our current support by offering evening and weekend Blackboard assistance.

Please continue to contact the Teaching & Learning Commons during our normal business hours, and contact WVNET for assistance outside those hours. WVNET will be able to support Blackboard questions only; all other questions should be directed to the Teaching & Learning Commons as usual.

Change to Pierpont student email

Thu, 08/28/2014 - 11:57am -- by Joanie Raisovich

Please note that this information applies only to FSU faculty who also have Pierpont students in class. This change will not affect FSU student emails.

As of August 1, Pierpont IT moved their student email to Gmail. With that, Pierpont student emails changed from UCA@students.pierpont.edu to UCA@pierpont.edu. If you use Blackboard to communicate with your students, you don’t need to do anything differently. 

Subscribe to Information Technology Blog