Internet Outage 5/7/2014

Wed, 05/07/2014 - 3:00pm -- by Harmony Garletts

Please be advised that we experienced a campus-wide internet outage this morning for approximately 40 minutes.  We also had issues that prevented some students from using Respondus LockDown Browser from the evening of May 5 until this morning.  If you have questions related to these issues, contact the Teaching & Learning Commons at 307-367-4810 or

Blackboard "Crocodoc" Tool Outage

Mon, 04/07/2014 - 3:06pm -- by Harmony Garletts

Blackboard has reported a widespread issue with the Crocodoc tool.  This is the tool that runs the inline grading, so the issue can cause problems in the submission and grading of assignments, blogs and journals.  We have a ticket open with Blackboard and will update you when the issue is resolved.

Quality Matters "Improve Your Online Course" Training Still Available

Fri, 02/21/2014 - 9:17am -- by Harmony Garletts

There is still funding available for enrollment in the QM Improve Your Online Class (IYOC) online training session.  Sessions are two weeks in length and begin on the following dates:

March 6

April 3

May 1

June 2

The registration survey can be found at

How to Use SafeAssign:

Upcoming Webinars from Blackboard & Respondus

Tue, 02/04/2014 - 9:31am -- by Harmony Garletts

Blackboard's Innovative Teaching Series (BITS) is kicking off the 2014 session on February 13, 2014, with a series of upcoming webinars, including:

Writing Objectives and Goals - Feb. 13 at 11am EST

How to Engage Students from the Start - Feb. 20 at 1pm EST

Revenge of the Vendor-Turned-Instructor and his Collaborative Technologies - Feb. 27 at 1pm EST

Authentic Assessment - How Do They Really Know - March 6 at 1pm EST

Printable Syllabi and Useful Links

Fri, 01/17/2014 - 12:23pm -- by Harmony Garletts

Printable Syllabi

We have received a request from the Library that if your syllabus is in Blackboard as a learning module, that you include a printable file version.  Students who go to the Library to print their course syllabi are having difficulty printing from the learning modules.  Thank you for your cooperation.

Helpful Links

Here are some helpful links related to online learning:

Quality Matters Training Available and Blackboard Course Quotas

Mon, 01/13/2014 - 9:57am -- by Harmony Garletts

Quality Matters Training:

The West Virginia Virtual Learning Network (WVVLN) has received a grant to offer additional Quality Matters training to faculty who have completed the “Applying the QM Rubric” course.  The course is “Improve Your Online Course” and is offered online at QM with various starting dates before May 31st

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IT Blog

Email and streaming server outage this weekend

Fri, 07/11/2014 - 11:19am -- by Joanie Raisovich

IT will be performing important server maintenance this weekend, affecting the following two systems.

The streaming server will be unavailable from midnight tonight until Saturday at noon. The streaming server stores video and other media used in courses, so those will be unavailable during this period.

FSU email for faculty and staff will be unavailable from midnight Saturday night until noon on Sunday. You will not lose any email, but you will be unable to check email during this time. Student webmail will not be affected.

Problems emailing students?

Tue, 06/24/2014 - 10:15am -- by Joanie Raisovich

Update: If this solution doesn't resolve the problem, please contact the Teaching & Learning Commons for further assistance, x4810.

Some people have reported that they are getting bounced emails when emailing students.

The problem appears to be a cached contact issue. We made some changes on the mail server and the contact stored in Outlook is looking for the file we removed. We made this change to resolve other email issues, but this is a side-effect of that fix.

To resolve the problem

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