We experienced an outage of Big Blue Button today from approximately 3:45 p.m. until 5:30 p.m.
We are working with our hosting provider to investigate the issue.
IT Services has recently been working to improve some of its automated back-end processes. The first work has occurred on distribution group maintenance. If, from Outlook, you attempt to send to one of the distribution groups (for instance, "* FSU All Employees") and the message appears to bounce back with an error, the TLC needs to help you rebuild your Outlook cache.
During the week of October 13, IT will be making necessary changes to the email system. Each day, we'll update MyCampus with the changes and likely effects.
IT will be performing important server maintenance this weekend, affecting the following:
Departmental shared drives (M: drive) will be unavailable from 6 p.m., Friday, September 26, 2014, until migration is complete.
U: drives will be unavailable beginning once the M: drive maintenance is complete.
These outages may continue until Sunday, September 28, 2014, at 6 p.m.
No other systems will be affected by this maintenance.
Update: Both systems are available again, as of 6:30.
We are currently experiencing an outage for Blackboard and Big Blue Button. Our hosting provider is aware of the situation, and they are working on the problem. The outage began around 4:05 this afternoon.
IT will post an update here when we have further details.
We experienced a Big Blue Button outage from Friday evening on August 29 through the afternoon of September 2.
If you attempted to save a recording during this time window, there is a chance the recording was lost.
WVNET has made changes to the system to address the problem. Please contact the Teaching and Learning Commons at 304-367-4810 if you have questions.
We are excited to begin offering 24/7 Blackboard support for faculty and students through a partnership with WVNET. We have contracted with WVNET to supplement our current support by offering evening and weekend Blackboard assistance.
Please continue to contact the Teaching & Learning Commons during our normal business hours, and contact WVNET for assistance outside those hours. WVNET will be able to support Blackboard questions only; all other questions should be directed to the Teaching & Learning Commons as usual.
Please note that this information applies only to FSU faculty who also have Pierpont students in class. This change will not affect FSU student emails.
As of August 1, Pierpont IT moved their student email to Gmail. With that, Pierpont student emails changed from UCA@students.pierpont.edu to UCA@pierpont.edu. If you use Blackboard to communicate with your students, you don’t need to do anything differently.
FSU student email addresses were replaced in the Global Address List (GAL) last Friday. By now, Outlook should have updated your GAL, and you should see those emails. If not, please see below.
How to update Outlook GAL
To manually update the GAL, please do the following.
Open Outlook and Click File in the upper left corner.
Choose Account Settings, and then Download Address Book.