Partnership with WVNET to provide 24/7 Blackboard assistance

Fri, 08/29/2014 - 10:18am -- by Joanie Raisovich

We are excited to begin offering 24/7 Blackboard support for faculty and students through a partnership with WVNET. We have contracted with WVNET to supplement our current support by offering evening and weekend Blackboard assistance.

Please continue to contact the Teaching & Learning Commons during our normal business hours, and contact WVNET for assistance outside those hours. WVNET will be able to support Blackboard questions only; all other questions should be directed to the Teaching & Learning Commons as usual.

Change to Pierpont student email

Thu, 08/28/2014 - 11:57am -- by Joanie Raisovich

Please note that this information applies only to FSU faculty who also have Pierpont students in class. This change will not affect FSU student emails.

As of August 1, Pierpont IT moved their student email to Gmail. With that, Pierpont student emails changed from UCA@students.pierpont.edu to UCA@pierpont.edu. If you use Blackboard to communicate with your students, you don’t need to do anything differently. 

Student email addresses added to Global Address List

Mon, 08/18/2014 - 9:34am -- by Joanie Raisovich

FSU student email addresses were replaced in the Global Address List (GAL) last Friday. By now, Outlook should have updated your GAL, and you should see those emails. If not, please see below.

How to update Outlook GAL

To manually update the GAL, please do the following.

 

Open Outlook and Click File in the upper left corner.

 

Choose Account Settings, and then Download Address Book.

Student email changes

Fri, 08/08/2014 - 8:47am -- by Joanie Raisovich

Has an email to a student bounced?

IT made some changes over the summer to improve service to student email. This change may result in some incorrectly returned email. If you email a Fairmont State University student and get a bounced email, please do one of the following.

System availability August 1 and 2

Sat, 08/02/2014 - 12:00am -- by Joanie Raisovich

Due to system maintenance, some web-based services, including Blackboard, may be intermittently unavailable August 1 and 2.

Update: As of 12:30 a.m., authentication to Blackboard was available again. Other web-based services may experience temporary unavailability through August 2.

 

We are also experiencing a Respondus outage that affects Respondus, Study Mate, and Lockdown browser. We have a ticket open with the Respondus help desk.

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Contact Info

Room 126 Library
Phone: 304.367.4810, option 3
Email: help@fairmontstate.edu

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